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Senior Customer Success Manager, EMEA

Location
London, United Kingdom
Package
£100k basic + £25k Bonus
Job Hook
First EMEA CSM for one of the founders of the DevOps movement!

Description

Reference: LE/4357

First EMEA CSM for one of the founders of the DevOps movement!

With EMEA growth on the cards, you will be the first CSM in region so will need to have demonstrated post-sales relationship management for a small portfolio of Enterprise B2B customers. An understanding of SaaS products and services is essential, but due to the nature of the solution, any knowledge or experience of DevOps, SDLC, Application Development/deployment or CI/CD will give you a real advantage.

Initially responsible for 16 major customers, you will be proactively engaging up to C-level to understand business objectives, then working with the internal teams to ensure that the solutions are being adopted and utilised to deliver maximum value. Building the relationship to achieve trusted advisor status, you will be rewarded for any upsell completed by the sales team, but won’t be commercially driven, instead focussing on ensuring a strong renewal rate.

This vendor is on a mission to help Enterprise companies to become software-driven organizations without compromising security or compliance. Funded 10 years ago, with Series E funding and employees across the globe, they have an award-winning culture that values flexibility and support.

Call us on 0113 833 3333 or email us mail@go-teem.com

Represented by Lauren Elliott
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